SalesPilot

The evolution of CrossUp · four generations

One recommendation intelligence.

A whole ecosystem of possibilities.

Four generations of CrossUp and one idea: every shopper already in the store takes home a little more.

crossup.ai

The problem

Every shopper costs more and more. And still buys the same as before.

+60%

Acquiring each customer costs up to 60% more than five years ago. Meta and Google ad costs rise year after year.

+1%

Average spend per order grew just 1% in a year. Shoppers take home only what they came for.

The missing revenue isn't only in bringing more people in: it's in what the people already inside take home.

Ad spendunchanged
R$ 500
Saleshigher AOV
+9.2%
R$ 1,550R$ 1,692.50
ROASsales per dollar of ad spend
3.1x3.4x

Illustrative example using the +9.2% average order value lift measured in stores running CrossUp (internal data, 2025).

Sources: SimplicityDX, “Brands Losing a Record $29 for Each New Customer Acquired”, July 2022 · Salesforce Shopping Index, Q1 2024 (April 2024) · CrossUp, internal data.

CrossUp · SalesPilot

The evolution of CrossUp

Four generations, one obsession: making every purchase worth more

Prelude · 2020

Genesis

One question at the right moment: same customer, bigger order.

1st generation · 2021

The test

First at Vitalis, our own store. Then 20+ ZAS digital stores.

2nd generation · 2022

One Click

A “Tinder for products” powered by sales history. 100+ subscribers at launch.

3rd generation · 2025

SalesPilot

The right product, for the right person, at the right moment. With a single switch.

4th generation · 2026

Recommendation AI

Agents, a product graph and continuous optimization: it works for the store, on its own.

August 2024São Paulo

The vision that brought it all together: every store should have automatic, always-on sales optimization: one that turns on with a switch, makes the most of every opportunity along the purchase and delivers better results every day.

CrossUp · SalesPilot

4th gen2026 · Recommendation AI

Recommendations that work for the store, every day

An agent for every store

It reviews the store, proposes, and the store approves in one click.

~370 stores

Knows what goes with what in the lab

Similar isn't complementary.

Gets better on its own, every day

It learns what sells best in each store and gives it more room.

4% of suggestions drive 50% of the profit

CrossUp · SalesPilot

4th genThe product graph in the lab

How SalesPilot sees a catalog: what competes and what sells together

Babysec DiaperPampers DiaperPampers DiaperPampers DiaperPampers DiaperPampers DiaperPampers DiaperBaby wipesBaby wipesBaby wipesBaby wipesBaby wipesBaby wipesBaby liniment 500 mlBaby liniment 950 mlPack of 3 × 950 ml
SalesPilot product graph

This is how the AI maps a real catalog: it groups what looks alike and lights up what sells together.

CrossUp · SalesPilotSalesPilot Lab

How SalesPilot decides

It reads the moment, picks the product and learns. In milliseconds.

Data sources
Buying moments
Users
Orders
Products
Categories
Interactions
History
Oversized tee
Sheet set
Water bottle
Padel racket
Skincare
15 kg dog food
BT earbuds
Puffer jacket
Scented candle
Sneakers
Travel mug
Foundation
SalesPilot
engine
the inside
Output
Product
Add to cart
Cart
Checkout start
Checkout
Purchase page
see the engine
Product
Add to cart
Cart
Checkout start
Checkout
Purchase page
Add to cart
Black oversized tee
Matching cap
+$12.40extra
Accepted· +$12.40 extra
Tee ↔ Cap affinity
Product
Queen sheet set
Pillowcases
+$8.90extra
Accepted· +$8.90 extra
Home textiles: bundle wins
Cart
1 L steel water bottle
Sleeve + brush
+$15.60extra
Accepted· +$15.60 extra
Bottle ↔ Sleeve gets stronger
Checkout
Vertex padel racket
Grip + protector
+$6.30extra
Ignored· no change
Checkout: 1 item, not 2
Checkout start
Skincare routine
SPF 50 sunscreen
+$11.20extra
Accepted· +$11.20 extra
Routine → SPF climbs
Purchase page
15 kg dog food
Dental chews x3
+$4.80extra
Accepted· +$4.80 extra
Repeat at 30 days climbs
Add to cart
In-ear earbuds
Hard case
+$5.40extra
Accepted· +$5.40 extra
Audio → Case climbs
Product
Puffer jacket
Wool scarf
+$9.70extra
Ignored· no change
Scarf drops on the page
Cart
Vanilla scented candle
Reed diffuser
+$7.10extra
Accepted· +$7.10 extra
Scents: cross-sell climbs
Checkout start
Running sneakers
Compression socks
+$6.90extra
Accepted· +$6.90 extra
Returning: ticket climbs
Checkout
Insulated travel mug
Coffee + caddy
+$10.30extra
Ignored· no change
Checkout: drop the 2nd item
Purchase page
Liquid foundation
Sponge + brush
+$5.90extra
Accepted· +$5.90 extra
Makeup → Applicators
Learns from the outcome
1

Reads the moment

Blazer in the cartSize MR$ 40 away from free shipping
2

Filters the catalog

Out of stock, no size, or doesn't match: filtered out.

3

Ranks by value

Black TurtleneckPalazzoHoops
4

Shows and learns

Added the turtleneck · +R$ 109.50

Every sale, and every pass, sharpens the next one.

CrossUp · SalesPilotLive product

Nuvemshop stores Today · live

At every moment of the purchase, a chance to sell more

×SalesPilot
Recommendations on the product page
1Product page

What completes what they're looking at.

ARS 218.6 M
Add-to-cart recommendations
2On add to cart

The moment that sells the most: the decision is already made.

ARS 6,014.9 M
Recommendation carousel in the cart
3In the cart

A carousel that adds without distracting.

ARS 1,075.0 M
Recommendations at checkout start
4At checkout start

One last idea before paying.

ARS 756.1 M
Offer inside checkout
5Inside checkout

Adds at the last step, without slowing payment.

ARS 71.0 M
Offer on the confirmation page
6Order confirmation

The next purchase starts here.

ARS 9.7 M
7Combos

Two products that go together, in a single purchase.

ARS 108.2 M
Extra revenue · 12 monthsARS 8,253.6 M

in Argentine stores, across all moments.

Amounts per moment: attributed extra revenue, last 12 months, in pesos.
CrossUp · SalesPilotReal screens · stores in production

Nuvemshop ecosystem · roadmap

One recommendation intelligence. A whole ecosystem of possibilities.

×SalesPilot
Today · liveWhere SalesPilot already sells
Product page
Cartadd to cart and carousel
CheckoutNuvem Pago
Confirmation page
Nuvem Marketingemails
Q4 2026 · roadmapWhere it can sell next
Theme editor
Nuvem Envio
Order tracking
Invoice or receipt
Nube SDK and apps
App Nuvem
Nuvem Chat
Lumi
Paid mediaChatGPT · Meta · TikTok
Adaptive e-commerce
CrossUp · SalesPilotRoadmap subject to agreements

Theme editor Q4 2026

Automatic recommendations in any theme, without touching code

✕Edit designCurrent designHelpView store
‹ Recommended products
Complete the look
What to recommend
Automatic with SalesPilot
Complementary
Bought together
Prioritize my manual picks
Publish changes
Orange Blazer
R$ 374.50
Add to cart
Complete the lookSalesPilot
Black TurtleneckR$ 109.50
Palazzo PantsR$ 184.50
Gold HoopsR$ 92.50
White SneakersR$ 290

The store picks “Automatic with SalesPilot”……and every product page recommends on its own.

A native section

“Recommended products” in any theme, no code.

The store calls the shots

Its manual picks always come first.

Every product, its own pairing

SalesPilot picks what to add on every page, in stock.

CrossUp · SalesPilotIllustrative example · roadmap

Nuvem Pago · from payment to delivery

From checkout to the front door, every step adds up

1 · CheckoutToday
MUSCLE LABDelivery › Payment
Order summary
Whey Protein 1 kg
Quantity: 1
R$ 190
Add to your order SalesPilot
Shaker 700 ml
Bought together · in stock
+ Add✓ Added
TotalR$ 190R$ 239.50
Pay now
2 · Order trackingQ4 2026
MUSCLE LABOrder #10482
Your order is on its way
PaidShippedDelivered

Arrives Oct 14–16 via Nuvem Envio.

While you wait SalesPilot
Lion's ManeR$ 122.50
ReishiR$ 122.50
3 · Confirmation pageToday
Thanks for your order, Ana!

Order #10482 confirmed.

For your next order SalesPilot
Shaker 700 mlR$ 49.50
Lion's ManeR$ 122.50
CrossUp · SalesPilotIllustrative examples

Nube SDK and apps Q4 2026

Every app in the ecosystem can recommend with SalesPilot

MODA SUROrange Blazer
★★★★★ 4.8“Really nice, fits perfectly.” · Reviews app
Shoppers who bought this also added SalesPilot
Black Turtleneck
Palazzo
Hoops

One call

Apps built on Nube SDK request the recommendation and display it.

The store's rules

Stock, margins and manual picks, always respected.

More sales for the whole ecosystem

Every app adds value for the store and for Nuvemshop.

CrossUp · SalesPilotIllustrative example · roadmap

App Nuvem · shoppers Q4 2026

Every purchase leads to the next

Hi, Ale
MSATBKCLML
On the way via Nuvem Envio
Arrives Oct 14–18
Atelier · Silver Mesh Watch
To complete your order SalesPilot
Fine BraceletR$ 74.50
Solitaire RingR$ 110
Moon NecklaceR$ 97.50
Your carts are waiting
Cloe · 2 products
+ a serum that's often added
HomeStoresOrdersAccount

Tracking sells too

While waiting for the order, the shopper sees what completes it.

Repurchase at the right moment

Pending carts and repeat purchases, with the suggestion that closes the sale.

Within each store

Recommendations from stores the shopper already has a relationship with.

CrossUp · SalesPilotIllustrative example · roadmap

Nuvem Chat and Lumi · conversation

Also where the purchase is a conversation

Nuvem Chat · the shopper asks Q4 2026

Nuvem Chat holds the conversation. SalesPilot picks real products, in the right size and in stock.

Lumi · the store asks Q4 2026
Lumi · Nuvemshop's AI
Build me combos for Children's Day
Based on what's bought together in your store and the available stock, I suggest these three:
+
First toysBought together · ages 2 to 4
Publish✓ Published
+
Learn through playSame age range · in stock
Publish
+
Afternoon outdoorsGood margin · light shipping
Publish
Ask Lumi anything

Lumi suggests combos based on what's bought together in the store. They go live with one click.

SalesPilot Agent · works on its own Today
SalesPilot Agent
I reviewed Moda Sur this morning:
✓Gave more space to the 3 best-selling suggestions
✓Added “Complete your look” to the cart
?Built the Blazer + Polo neck combo. Shall I publish it?
PublishSee why

The agent does the day-to-day work and leaves the important calls to the store.

CrossUp · SalesPilotIllustrative examples

Paid media Q4 2026

The right product, outside the store too

ChatGPT · conversational commerce
I'm looking for a gift for my mom, she loves natural beauty products.
I'd recommend these, from Cloe Cosmética:
SerumR$ 107.50
CreamR$ 99.50
Meta Ads · Instagram
MSmodasurSponsored
Complete the lookShop now
TikTok Ads
Comfort InsolesPair them with your sneakers
Shop now
@runnerstore · Sponsored

SalesPilot picks which products go into every ad and every answer, using the store's catalog and stock.

CrossUp · SalesPilotIllustrative examples · roadmap

Adaptive e-commerce Q4 2026

A store that tailors itself to every shopper

AAna · looking for deals
MODA SURHome
Up to 30% offSeasonal sweaters
SaleWomenAccessories
Same store,
different storefront
Homepage, category order and offers, for every shopper
BSofi · back for accessories
MODA SURHome
NewNecklaces that match your purchase
AccessoriesWomenSale

And it optimizes itself: every day it tests, learns what sells best and keeps it.

CrossUp · SalesPilotIllustrative example · roadmap

Traction

Nearly USD 13 M in extra sales for stores

+10,000stores installed CrossUp
+500stores with an active subscription
4.6 264 reviews on the App Store
Top customersby attributed extra revenue · last 12 months
Ganga HomeGanga HomeHome & decor · Argentina
Fungi MelenaFungi MelenaNatural supplements · Argentina
CataleiaCataleiaWomen's fashion · Argentina
Beauty WebBeauty WebCosmetics · Argentina
Ambos ChialpiAmbos ChialpiMedical uniforms · Argentina
ÍntegraÍntegraFood · Argentina
Amar BiquinisAmar BiquinisSwimwear · Brazil
secuida.mamãesecuida.mamãeMaternity wear · Brazil
CrossUp · SalesPilotData as of Sep 29, 2026

Big shopping dates · same window of days, year over year

Every big sales date beats the last one, and SalesPilot already drives more than half

Hot Sale3 official days
Accepted suggestions
20249,655
202518,209+89%
202629,385+61%
Products sold
20243,122
20257,018×2.2
202610,801+54%
Extra revenue
2024ARS 48.8 M
2025ARS 190.8 M×3.9
2026ARS 208.0 M+9%
52%of 2026 extra revenue came from SalesPilot
CyberMonday3 official days
Accepted suggestions
202419,460
202522,054+13%
Products sold
20246,957
20258,263+19%
Extra revenue
2024ARS 122.4 M
2025ARS 153.1 M+25%
53%of 2025 extra revenue came from SalesPilot
Black FridayFriday to Monday
Accepted suggestions
202414,105
202520,947+49%
Products sold
20244,656
20257,396+59%
Extra revenue
2024ARS 83.1 M
2025ARS 144.7 M+74%
53%of 2025 extra revenue came from SalesPilot
CrossUp · SalesPilotArgentine stores · amounts in pesos
SalesPilot

Making every purchase worth more.

It's already part of how hundreds of Nuvemshop stores sell: at every moment of the purchase, every day.

“Every store should have automatic, always-on sales optimization: one that turns on with a switch, makes the most of every opportunity along the purchase and delivers better results every day.”The São Paulo vision, 2024. Today, up and running.

Thank you